Cingular was interested in keeping their reputation as best-in-class sales and service. My team was tasked with designing a webinar for the customer service reps to rollout a new coaching program and tools.


The need for speed is great within the wireless world with the churn of customers dictating quick responses and immediate adjustments. Working within these confines to develop solid webinar training was exciting and we produced great content to support the implementation of the coaching program.